Privacy Policy

Last updated: May 2026

1. Who we are

The Alterio Team is operated by the operator of The Alterio Team, ABN 80 241 124 181. We are based in Brisbane, Queensland, Australia. You can contact us at roxanne@eplace.com.au or by phone on 0419 382 733 · roxanne@eplace.com.au.

2. What information we collect

We collect personal information you provide directly to us when you request a property report, enquire about our Seller Concierge service, or contact us. This may include:

• Your name, email address and phone number
• Your property address and details (type, bedrooms, timeline)
• Information about your situation (selling, investing, interstate, overseas)
• Any notes or additional information you choose to share

We also collect basic analytics data (pages visited, time on site) through Google Analytics. This data is aggregated and does not identify you personally.

3. How we use your information

We use your personal information solely to:

• Prepare and deliver your personalised property report
• Respond to your enquiry about our Seller Concierge service
• Communicate with you about the service we have agreed to provide
• Improve our services based on aggregated usage data

We do not use your information for unsolicited marketing, and we do not add you to mailing lists without your explicit consent.

4. Who we share your information with

We do not sell, rent or share your personal information with any third party for marketing purposes. Full stop.

We may share your information with third parties only in the following circumstances:

• With service providers who help us deliver our service (for example, Formspree for form processing), who are bound by their own privacy policies
• With agents, solicitors or trades, only with your explicit consent as part of the Seller Concierge service you have engaged us for
• Where required by Australian law or a court order

We never share your information with real estate agents without your knowledge and explicit permission.

5. How we store and protect your information

Your information is stored securely. We use industry-standard encryption for data in transit (HTTPS). We retain your personal information only for as long as necessary to deliver the service you requested and to comply with our legal obligations.

6. Your rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to our legal obligations)
• Make a complaint about how we have handled your information

To exercise any of these rights, contact us at roxanne@eplace.com.au. We will respond within 30 days.

7. Cookies

We use Google Analytics cookies to understand how visitors use our website. These cookies collect anonymous, aggregated data only. You can disable cookies in your browser settings at any time.

8. Contact and complaints

If you have a concern about how we have handled your personal information, please contact us first at roxanne@eplace.com.au. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.